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Bill had a minor
procedure performed to remove a small growth from his back. The procedure
took only minutes, and his physician told Bill, who had just turned 19, that
the biopsy results would probably be negative and the growth determined to
be benign. The physician's final words to Bill following the procedure were,
"We'll call you if there are any concerns."
As time passed and he heard no word from his doctor, Bill assumed (like many
of us) that "no news is good news." Then, almost a year to the day after
Bill's last appointment, the doctor called, saying the biopsy report was
found in another patient's inactive chart. The biopsy reported positive for
cancer. Bill was devastated. He not only faced a new diagnosis, but he was also
almost a year behind in his treatment. He faced many feelings, including
fear, anger and resentment toward a health care system that had let him down
and put his life in jeopardy.
How many times have you heard "We'll call you" from your doctor's office
following a test or procedure? It's standard protocol in most physician
offices and clinics to tell patients they will be notified of test results
by phone or mail. Unfortunately, errors do occur, accidents happen, and during the course of a
busy day or week, cases "fall between the cracks" and get overlooked, even
for the best and most conscientious professionals. With that in mind, it is
critical that you take an active role in your own medical treatment.
Research suggests that patients who take an active role in their doctor
visits may have a greater sense of control and better health outcomes.
To increase your sense of control, keep a record of any test ordered by your
doctor. Design a test record form to keep you organized. Include the
following:
- Date and time of the test;
- Who administered the test and where;
- Reason for the test;
- Results or your doctor's
interpretation; and
- Any side effects you experience.
By keeping track of these procedures, you can also save time and money by
avoiding unnecessary duplication of tests. It is critical to remain actively
involved and knowledgeable about all tests administered to you. Make sure
you know what is happening at all times, and document your test results.
Remember to also ask questions about tests and their results as soon as they
arise. You can be your own best advocate by getting the medical information you
need. The next time you have a test and the clinic staff says they will
notify you of the results, tell them, "That's fine, but if I don't hear from
you in the next few days, I'll call you." |
